Description

By Heather D. Ramsay BA MEd, Marie Rutherford Dipl. in Nursing BA

Written in a clear, engaging style, Plunkett's Procedures for the Canadian Medical Administrative Assistant, 6th Edition, provides instruction for all the essential office procedures required by today's health services administrative assistants in Canada ― whether working in a medical office, a complementary care office, or in a hospital setting. Chapters address the diverse skills and knowledge required by a medical office administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, filing, appointment booking, physical and virtual meetings, billing (ICD- 10-CA), and more. This new expanded edition includes in-depth coverage of topics including privacy and confidentiality, hospital procedures, cross-cultural communication, and more. Three new chapters explore health care's evolving landscape, therapeutic communication, and pharmacology, while a revised art program visually reinforces key concepts. Accompanied by a robust offering of invaluable learning resources on Evolve, this is the only text you'll need to prepare for your career in health care administration assistance.

Quintessentially Canadian content and viewpoint meets the needs of the medical office assistant and health services administrative assistant in Canada

Reflects current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information acts

Current coverage includes the latest information on electronic medical records (EMRs) and health care plans across Canada

Real-world examples and exercises enable you to delve deeper into key topic areas.

Variety of working papers and templates allow for extra practice on tasks and scenarios encountered in the medical office environment

Helpful learning tools throughout the text include learning objectives, key terms, assignment boxes, tips, critical thinking boxes, Did You Know? boxes, end-of-chapter assignments, and discussion questions

Companion Evolve website offers review questions, videos, forms and templates, an audio glossary, and more to reinforce your mastery of important concepts

Clear, engaging, and accessible writing style makes content easy to understand

Four-colour design and art program illustrates current concepts and improves readability

UPDATED content reflects contemporary standards, technological tools, and terminology used in day-to-day modern health care practice

EXPANDED coverage of top-of-mind topics includes confidentiality and privacy, cross-cultural communication, infection prevention and control, new electronic information technologies, hospital procedures, billing practices, administrative roles and responsibilities in the evolving health care information environment, and more

NEW chapters on Therapeutic Communication, Health Care in an Evolving Environment, and Pharmacology explore emerging topics in the field

EXPANDED and UPDATED art program provides current examples of forms and technologies encountered in the workplace, as well as new diagrams illustrating concepts introduced in the chapter to support comprehension

NEW Evolve resources include SimChart® for the Medical Office exercises and practicum activities

NEW accompanying workbook is available to reinforce your understanding of textbook content with a variety of learning tools, review questions, case studies, and more. Sold separately