This text includes bulleted lists, examples, and exhibits to boost readability, retention, and engagement. Chapters are arranged to sequentially build a body of knowledge and a mental framework for management. Each chapter begins with a scenario taken from the same complex telehealth case study, reinforcing the complexity of management problems while introducing chapter concepts. Each chapter has updated information on diversity, equity, and inclusion, and strategies for managing clinical staff and performance, as well as “Try It, Apply It” real-world exercises.

This book combines time-tested fundamental principles with cutting-edge methods and current knowledge.