Key performance indicators (KPIs) are a time-tested method for gathering the data (measurements) necessary to make operational improvements. They play an essential role in an organization’s quality management system. Unfortunately, they are sometimes shrouded in mystery, and use terms that sound like a foreign language, as if only seasoned experts could use them effectively. Truth is, KPIs are easy, and can be implemented by anyone, anywhere. This small book is a step-by-step guide to doing just that. Contents include: Fundamental concepts Five steps in making effective KPIs KPI template with explanations of each element 30 examples of common blood bank/transfusion service KPIs The examples provided are all directly related to quality management, blood donation, component processing, and transfusion activities. Users can get started with the examples provided and then create their own later on.